Shipping & Returns

Shipping Policy

We offer fast and reliable shipping to ensure your products arrive on time. Orders are processed within 1-2 business days. Shipping times and costs vary depending on your location and selected shipping method.

Shipping Options

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• Free shipping on orders over $50

Shipping Destinations

We currently ship to Australia and select international locations. Shipping costs and estimated delivery times are provided during checkout. Delivery times are estimates only and may vary due to factors beyond our control.

Shipping Delays

While we strive to meet delivery estimates, delays may occur due to:

• Third-party shipping carrier delays
• Customs processing for international orders
• Weather conditions or natural disasters
• High order volumes or peak periods
• Incorrect or incomplete shipping information

Shipping Address Responsibility

You are responsible for providing accurate and complete shipping information. We are not liable for orders that cannot be delivered due to incorrect addresses or other information provided by you.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused products in their original condition within 30 days of delivery for a refund or exchange.

Return Requirements

To be eligible for a return, products must:

• Be unused and in their original packaging
• Be returned within 30 days of delivery
• Include all original components and accessories
• Not be damaged or altered in any way

Return Process

To initiate a return, please contact our customer service team at info@exoluxelab.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange a product, please contact our customer service team. Exchanges are subject to product availability.

International Shipping

We ship to select international destinations. International orders may be subject to customs duties, taxes, and other fees that are the responsibility of the customer.

Customs and Duties

International customers are responsible for any customs duties, taxes, or other fees that may be charged by their local customs office. These fees are not included in the product price or shipping cost.

International Returns

International returns are subject to the same conditions as domestic returns. However, return shipping costs for international orders are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Documentation Required

For damaged or defective items, we may require photos of the damage and the original packaging. Please do not dispose of the damaged item or packaging until we have processed your claim.

Contact Information

If you have any questions about our shipping or return policies, please contact us:

We will respond to your enquiry within 24-48 hours and work to address any concerns you may have about shipping or returns.