Terms & Conditions

1. Introduction

Welcome to Exoluxe Labs. These Terms & Conditions govern your use of our website at www.exoluxelabs.com and the purchase of our premium wellness and skincare products. By accessing our website or making a purchase, you agree to be bound by these terms.

In these terms, "we," "our," and "us" refer to Exoluxe Labs, and "you" and "your" refer to the user or customer accessing our website or purchasing our products.

2. Use of This Website

By using our website, you agree to:

1. Use the website only for lawful purposes and in accordance with these terms
2. Not attempt to gain unauthorized access to any part of the website or our systems
3. Not interfere with or disrupt the website's operation or security
4. Not use the website to transmit any harmful, offensive, or inappropriate content
5. Not attempt to reverse engineer, copy, or reproduce any part of the website
6. Respect our intellectual property rights and those of third parties

We reserve the right to restrict access to our website or terminate accounts that violate these terms or engage in inappropriate behavior.

3. Products & Orders

3.1 Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not guarantee that all information is completely accurate, current, or error-free. Product images are for illustrative purposes and may not reflect the exact appearance of the product.

3.2 Pricing and Availability

All prices are shown in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without notice. Product availability is not guaranteed, and we reserve the right to discontinue products at any time.

3.3 Order Acceptance

All orders are subject to acceptance by Exoluxe Labs. We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

• Orders with incomplete or inaccurate information
• Orders for products that are out of stock
• Orders that appear to be fraudulent or suspicious
• Orders that violate these terms or applicable laws

3.4 Order Confirmation

Upon placing an order, you will receive an order confirmation email. This confirmation does not guarantee that your order has been accepted. We will notify you if your order cannot be fulfilled for any reason.

4. Shipping & Delivery

4.1 Shipping Information

We ship to addresses within Australia and select international locations. Shipping costs and estimated delivery times are provided during checkout. Delivery times are estimates only and may vary due to factors beyond our control.

4.2 Shipping Delays

While we strive to meet delivery estimates, delays may occur due to:

• Third-party shipping carrier delays
• Customs processing for international orders
• Weather conditions or natural disasters
• High order volumes or peak periods
• Incorrect or incomplete shipping information

4.3 Shipping Address Responsibility

You are responsible for providing accurate and complete shipping information. We are not liable for orders that cannot be delivered due to incorrect addresses or other information provided by you.

4.4 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping address provided. We are not responsible for products lost or damaged after delivery.

5. Returns & Refunds

5.1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused products in their original condition within 30 days of delivery for a refund or exchange.

5.2 Return Requirements

To be eligible for a return, products must:

• Be unused and in their original packaging
• Be returned within 30 days of delivery
• Include all original components and accessories
• Not be damaged or altered in any way

5.3 Return Process

To initiate a return, please contact our customer service team at info@exoluxelab.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.

5.4 Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error.

5.5 Exchanges

If you would like to exchange a product, please contact our customer service team. Exchanges are subject to product availability.

6. Intellectual Property

6.1 Ownership

All content on this website, including but not limited to text, images, graphics, logos, product designs, trademarks, and software, is the property of Exoluxe Labs or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Permitted Use

You may view and download content from our website for personal, non-commercial use only. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify, adapt, or create derivative works from our content
• Use our trademarks or logos without written consent
• Remove or alter any copyright or trademark notices
• Use our content for commercial purposes

6.3 User-Generated Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content on our website and in our marketing materials.

7. Limitation of Liability

7.1 General Limitation

To the maximum extent permitted by law, Exoluxe Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our website or products.

7.2 Website Availability

We strive to maintain website availability but do not guarantee that our website will be uninterrupted, secure, or error-free. We are not liable for any damages resulting from website downtime or technical issues.

7.3 Product Liability

Our products are designed for general wellness and skincare use. We are not liable for any adverse reactions or results from product use. Always consult with a healthcare professional before using new skincare or wellness products, especially if you have known allergies or medical conditions.

7.4 Maximum Liability

Our total liability to you for any claims arising from these terms or your use of our website or products shall not exceed the amount you paid for the specific product or service giving rise to the claim.

8. User Accounts

8.1 Account Creation

You may be required to create an account to access certain features of our website. You are responsible for providing accurate and complete information when creating your account.

8.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

8.3 Account Termination

We reserve the right to terminate or suspend your account at any time if you violate these terms or engage in inappropriate behavior. You may also terminate your account at any time by contacting our customer service team.

9. Links to Third-Party Sites

Our website may contain links to third-party websites, including social media platforms, payment processors, and other services. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites.

Your use of third-party websites is subject to their respective terms and conditions and privacy policies. We encourage you to review these policies before using any third-party services.

10. Privacy & Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Australia.

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue to be valid and enforceable.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website after any changes constitutes acceptance of the modified terms.

We will notify you of significant changes by email or through a notice on our website. It is your responsibility to review these terms periodically for any updates.

13. Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

14. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Exoluxe Labs regarding your use of our website and services.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

We will respond to your enquiry within a reasonable timeframe and work to address any concerns you may have about these terms.